Metro is now WAP enabled. It’s world beating technology and is aimed at making your bus or ferry journey even more effortless.

WAP is short for Wireless Application Protocol.

Typically, fetching a set of bus arrival times for a stop will cost just a few (less than 10) cents. These network operator charges will appear on your monthly account or be deducted from your prepaid balance.

The bus-stop numbers are 5-digit number printed in bold black characters on a white background. They are located on the bus-stop sign and are also able to be accessed from the Real Time Map on this website.

Here’s what to do:

1. Navigate your phone to http://wap.metroinfo.org.nz. If you have not used your phone's browser before, try looking for 'services', 'internet', 'surfing' or 'browsing' on your phone. It is useful to place this address in your phone's bookmarks - check your phone's user manual for further information. The method of entering bookmarks varies between phones - for a Nokia 6310 do the following:
   • Click the 'Menu' softkey
   • Navigate to 'Services' and then to 'Bookmarks'
   • Click 'Options' and select 'New Bookmark'
   • Enter: 'http://wap.metroinfo.org.nz', click OK
   • Enter: 'Metroinfo', click OK
   • Your bookmark has now been added - press the green phone button to try it out.
2. Follow the 'Select Bus Stop' link
3. Enter the number of the stop where you will catch your bus
4. View the estimated arrival times (ETA) of the next buses approaching the stop
5. You can update the bus arrival information using the 'Refresh' link.
6. You can create a Bookmark which will appear on your Metroinfo home page for each stop you frequently use: Follow the 'Bookmark' link, enter a useful name (e.g. 'Home' or 'Work') and follow the 'Ok' link.

You need a mobile phone with a browser - If you have a 025 phone, you cannot use this service. Most 021, 027 and 029 phones currently available in NZ have a browser - Check your phone's manual if you have an older phone. Contact your service provider if you are unsure.

You may need to have WAP activated for your mobile phone. You might need to contact your network operator to enable WAP if it was not set-up when you purchased your phone. They will simply send you a text that will activate WAP. If you are a Vodaphone user, you may be able to do this yourself, using a PC, by visiting Vodafone Wireless and click on 'mobile phone configurator'. You should have received a user's manual when you purchased your phone. Some user manuals are available on the web:-
Telecom: Go to Telecom Mobile and select 'mobile phone user guides' from the 'mobile' tab
Vodaphone: Go to Using your mobile

Otherwise try your phone manufacturer's web site:

• i-mate
• Nokia
• Sony Ericsson
• Kyocera
• Samsung
• GTRAN
• Alcatel
• Blackberry
• Motorola
• Panasonic
• Sharp

WAP is short for Wireless Application Protocol and allows you to browse the web with your mobile. You cannot necessarily view all sites on your mobile using WAP though - only pages designed for WAP viewing (pages written in wireless mark-up language). If you have ever downloaded a polyphonic tone, mobile game or wallpaper to your phone you have used WAP. You need a mobile phone with a browser - If you have a 025 phone, you cannot use this service. Most 021, 027 and 029 phones currently available in NZ have a browser - Check your phone's manual if you have an older phone. Any phone that supports WAP, HTML, WML 1.1, WML 1.2 or cHTML will work. Contact your service provider if you are unsure.

You may need to have WAP activated for your mobile phone. You might need to contact your network operator to enable WAP if it was not set-up when you purchased your phone. They will simply send you a text that will activate WAP. If you are a Vodaphone user, you may be able to do this yourself, using a PC, by visiting Vodafone Wireless and click on 'mobile phone configurator'. How much you are charged will depend on your network service operator and the mobile data plan you have selected. Typically, fetching a set of bus arrival times for a stop will cost just a few (less than 10) cents.

Please Note: that there is no need to quit if you think you will be using WAP a little later, as you will not be charged unless you actually click on a link. The charges for use of the Metroinfo service are network operator charges - the service itself is provided free of charge by Environment Canterbury. The network operator charges will appear on your monthly account or be deducted from your prepaid balance. The bus-stop numbers are 5-digit number printed in bold black characters on a white background. They are located on the bus-stop sign. If your bus stop is located in Lyttleton, Heathcote valley, Ferrymead, Mount Pleasant, Redcliffs, or Sumner, the bus-stop number are absent as this service is currently unavailable in these areas.

You can also find your bus-stop number on the Real Time Map. Your sign may have been vandalised, contact Metroinfo or call (3) 366-8855 and let them know the street and nearest intersecting street to the bus-stop (e.g. "The stop on Colombo street, near to Brougham street intersection") The estimated arrival times are derived from the buses current locations and historical travel time information collected over a number of months. Bus travel times may vary from their historical averages by several minutes. It is best to check you buses estimated arrival time periodically, and to arrive at the stop a few minutes before the bus is estimated to arrive. Timetable information is not currently available via mobile phone - call Metroinfo on (3) 366-8855, visit Timetables & Maps or see printed timetables available from Metroinfo. Goto 'Search' (option 9 on the Xtra main menu). From there you will be able to enter the wap.metroinfo.org.nz address An SMS service is not available at this time. There are many variations in mobile phone screen formats and mark-up languages. Contact Metroinfo or call (3) 366-8855 and let them know your phone's make and model and the problem you are experiencing.

Message	Meaning
Timed out	This means the WAP site has not provided the page you have requested, and the phone has given up waiting. Try again, and if the problem persists, contact Metroinfo to see if there is a problem.
Unknown reply	This error can happen if the site is not formatted correctly to suit your phone's browser. Try again, and if the problem persists, contact Metroinfo and tell them your phone make and model.
WSB error	This means that the WAP site you are trying to use either isn't responding, or the page you requested does not exist. Try again, and if the problem persists, contact Metroinfo to see if there is a problem.
Page does not exist	This means that the WAP site you are trying to use either isn't responding, or the page you requested does not exist. Try again. If the problem persists, check the address you have entered.
Web service problem, please contact service provider	This error can happen when the server that the phone is trying to communicate with is experiencing a problem. Exit your browser and try again later.
Server error	This error can happen when the server that the phone is trying to communicate with is experiencing a problem. Exit your browser and try again later.
UP-Link error	This error can happen if the settings on your phone have been lost and as a result it's trying to communicate on a different frequency. Alternatively, your phone may not yet be registered for browsing, which can take up to 48 hours from the time of purchase. You can call the Telecom help desk on 0800 400 909.
Subscribe to GPRS first	This means that your phone has not been registered yet - contact your network service provider. For Vodaphone users, go to Vodafone Wireless and click on 'mobile phone configurator'.
Sorry, the system is currently unavailable. Please try again later.	This means the Metroinfo site is experiencing technical difficulties - we will restore service as soon as we are able.