If you are planning on travelling in more than one zone, please tell the driver before using the card on the first trip of the day. This will ensure you receive the maximum discount available. Metrocard gives you at least 25% off the cost of cash fares for a single trip, and even better discounts the more you use it. With Metrocard, one adult trip on Metro costs just $2.30 - compared to $3.20 if you pay cash. You can travel to the airport on your Metrocard and only pay $2.30 adult fare and $1.15 child fare, instead of the normal cash fares of $7.50 for adults and $4.50 for a child. More information is available in the Zone 2 -3 Fare Guide. You can take other people on your card, but you will be charged a full cash fare ($3.20 Adult, $1.60 Child fare), so it is cheaper for each person to have a card. This cash fare will provide only one free transfer within 2 hours. Cards can be topped up in multiples of $10 as you board the bus (cash only), online (credit card only), or a metro agent. When you load money onto your card, please ensure you receive a receipt and the amount loaded is correct. This means your money has been loaded onto your card. (Keep a record of your Metrocard number in case you lose it!) Your Metrocard has to be looked after like any other electronic card. A damaged card will cost $10 to replace.

If you lose or damage your card, please phone Metro info on 3 66 88 55 or come into the Central Station Metro Info Kiosk (46 – 50 Lichfield St) as soon as possible. We will deactivate your card, so no one else is able to use your remaining balance. When you replace your card, we will transfer your remaining balance onto your new card.

Contact us by:

• Calling Metroinfo on 366 88 55, Monday to Saturday 7 am – 9 pm and Sunday 9 am – 7 pm
• Posting on the Metro Info Facebook page
• Emailing us at metroinfo@ecan.govt.nz